IT HELPDESK

1. Daily IT support

• Support end users for all IT issues: PC hardware, install software, printers, fax, telephone, network, projector….in all plants and warehouses.
• Setup/ repair PCs, printer, network equipment. Install /uninstall windows, system software, security software, etc

2. Deloy Information Security standard in plant

• Install security software in all PCs.
• Manage wireless system, change wireless password every 3 months.
• Update new version of software.
• Uninstall no license software in end users’ PCs.

3. Ensure network connection

• Ensure connection from end user's PC to server machines.
• Work with internet supplier for solving network issues. Ensure that down time must be less than 48 hours/year.

4. Manage telephone station

• Setup new telephone line number.
• Setup new signal cable.
• Contact telephone vendor for repairing error line.
• Replace old signal cable.
• Configure the telephone station.

5. Manage camera system

• Fix error cameras + setup camera storage equipment.
• Repair old cameras which are in error status. Maybe replace analog cameras by IP cameras for the best performance included: best video quality, decrease cost, easy for management.
• Make report and install new cameras if there are requests from production part or BOD.
• Manage camera storage in central area.

6. Support email system, manage photocopy & printer, video conference meeting room

7. Manage IT device list

Other tasks will be assigned by line manager and BODs.